Even the best agents can face disputes — but most issues can be avoided with a little clarity, transparency, and timely action. Here are the most common mistakes that lead to disputes under Holidify’s PaySecure system, and how you can prevent them.

1. Not Providing the Promised Services

Example: Hotel or cab promised in the quotation isn’t arranged or a downgrade is given without informing the traveler.

How to avoid it:

• Always reconfirm availability before finalizing the quote.
  
  
• If there’s a chance the hotel may change, select “Similar hotel may be provided” in the quotation.
  
  
• Communicate any changes in advance and get written confirmation from the traveler.
  

2. Vague or Incomplete Quotations

Example: Inclusions and exclusions are not clearly mentioned, leading to confusion about what’s covered.

How to avoid it:

• Use clear language.
  
  
• List everything—meals, entry tickets, airport transfers, etc.
  
  
• If something is not included (e.g., flights or personal expenses), mention it under "Exclusions".
  

3. Setting Wrong Cancellation Policies

Example: Cancellation policy isn’t aligned with trip timelines, or doesn’t include a 100% penalty clause, causing confusion during refund processing.

How to avoid it:

• Use the structured format when adding cancellation slabs.
  
  
• Ensure a 100% penalty is set at least 15 days before the trip starts.
  
  
• Be consistent with what’s promised and what’s enforced.

4. Failure to Respond During Emergencies

Example: Traveler reaches the pickup point, but the cab doesn’t show up—and the agent is unreachable.

How to avoid it:

• Share an on-ground emergency contact in advance.
  
  
• Keep your phone and WhatsApp active, especially on trip start and end dates.
  
  
• If you know there’s a delay, inform the traveler and Holidify support immediately.
  

5. Hidden Charges or Last-Minute Add-Ons

Example: Asking for additional money on the trip (driver charges, union fees, etc.) that were not disclosed earlier.

How to avoid it:

• Mention all expected charges clearly in the quote.
  
  
• Avoid informal payments outside the Holidify system, as these won’t be covered under PaySecure.
  
  
• If any add-ons are requested later, create a modified quotation.
  

🔍 Note: While issues like driver behavior, food quality, or minor delays don’t qualify as PaySecure disputes (and won’t affect your payouts), they can still impact your traveler ratings, reviews, and repeat bookings.

To maintain trust and avoid negative feedback:

• Acknowledge all concerns — even the small ones
  
  
• Be polite and proactive in your responses
  
  
• If you’re unsure how to handle something, escalate it to Holidify support

Final Tips for Dispute-Free Trips:

• Always double-check your quotation
• Keep all promises made in writing
• Be reachable and proactive during trips
• Raise a support ticket if you anticipate any delivery issue

Remember, PaySecure protects you too — when your delivery is clear, consistent, and documented. Avoiding these common mistakes means faster payouts, better ratings, and happy customers.