At TripCrafters, we strive to provide high-quality, verified leads. However, we understand that not every lead may work out. Here’s our lead refund policy:

Refund Eligibility Criteria:

1. Refunds are only provided for Phone Verified, WhatsApp Verified, and OTP Verified leads. E-mail verified leads are are not eligible for refunds.
2. The refund is only applicable if, on the very first call, the traveler states that they have canceled the trip or booked without comparing package
3. Refund requests must be made within 48 hours of purchasing the lead. After this period, the system will not accept a refund request.
4. Refunds are not provided for calls that go unanswered or unresponded to. If you encounter this issue, we suggest trying at different times or contacting the traveler via email, SMS, or WhatsApp

Refund Process

To request a refund, please follow these steps:

1. Go to the Refunds Page under My Account > Refunds.
2. Search for the lead number or traveler name and select the appropriate option from the dropdown list.
3. Click on "Request Refund" and provide the reason for the refund.

Refund Processing Fee

A processing fee of ₹100 (Domestic/Outbound leads) and ₹300 (Inbound leads) will be charged for disapproved refund requests. However, the processing fee is waived for the first three rejections. The fee will only apply starting from the 4th rejection onward.

Refund Privilege Deactivation

If 3 out of your last 5 refund requests are disapproved, your refund privileges will be deactivated for 10 days. This also includes the waiver of the processing fee for the first 3 rejections; the fee applies after the 4th rejection.

Reasons for Rejection of Refund Request

• If traveler does not like package or they book after comparing your package or they find it expensive in that case refund is not available.
• Traveler booked with another agent after comparing packages on TripCrafters.
• Lack of communication due to traveler preferences (e.g., phone switched off, incoming calls not available).
• Instances where agents advise travelers to falsely claim their trip was canceled to avoid penalties, even though the trip is still active. These refund requests will be rejected.
• In cases where feedback from agents and travelers does not match, refund requests will be rejected.
• Refund requests for leads marked as "No Answer" or "Not Responding" will be rejected.
• Budget-related issues (e.g., the traveler’s budget not aligning with the offered package) are not eligible for refunds.

Revoke of Refund Privileges

To help agents manage and reduce their refund rates, we have established the following guidelines:

1. If your refund percentage exceeds 15%, your account will be closely monitored by our team. Agents with higher refund rates will receive 2-3 advisories to help manage and lower their refund percentage.
2. Follow Advisories: Our team will provide friendly advisories to help you reduce your refund rates. Taking action on these advisories is crucial to maintaining your refund privileges.
3. Final Warning and Refund Block: If the refund rate remains high despite advisories, a final warning will be issued. If no improvement is seen, your refund privileges may be permanently blocked.
4. Managing Your Refunds: Proper follow-ups with travelers can greatly reduce the likelihood of refunds. Ensure that you provide the best possible service to avoid refund requests.

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Refund Rejection is Final: Refunds are processed based on traveler feedback, and once processed, the decision is final. Rejected refund requests will not be reconsidered, as these decisions are confirmed directly with the traveler.