Low Rating / Negative Reviews Policy

September 11, 2025

At TripCrafters, we take agent ratings and reviews very seriously as they directly impact the trust and credibility of our platform. Profiles with low ratings (e.g., below 4 stars) are less likely to secure bookings, and we cannot recommend profiles with low ratings to travelers. Maintaining high service standards is crucial to ensuring a positive experience for both agents and travelers.

If your profile has a low rating (e.g., 3 stars), we strongly recommend taking immediate steps to improve it. To enhance your chances of securing bookings:

  1. Encourage Positive Reviews:
    • Invite genuine travelers to leave feedback about their experience with your services. Aiming for consistent 4-star or higher ratings will significantly increase your visibility to potential travelers.
  2. Build Trust and Appeal:
    • A strong rating boosts your profile’s visibility and increases your appeal to travelers. The better your rating, the more confident we are in recommending you to travelers.

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